Certification Policy

Vericert Certification has established a system compliant with ISO/IEC 17021-1:2015 and accredited by the Turkish Accreditation Agency (TÜRKAK).

We fully believe in the principles of transparency, openness and accountability, while respecting the confidentiality of client data to demonstrate the objectivity of our audit processes and to obtain the trust of the parties we serve.

Impartiality 

The purpose of management system certification is to inspire confidence in the public and interested parties that an organization certified or verified by Vericert fulfills the specified requirements. This confidence depends on many factors, including the competence of management and staff, impartiality and avoidance of conflicts of interest. To this end, Vericert adheres to the principles set out in ISO/IEC 17021-1:2015, and has appointed independent impartiality committees to maintain this impartiality.

Certificate Status

Vericert makes information about the certificate status of each of its customers publicly available through the Certificate and Customer Directory. This shows whether a certificate is current, suspended or revoked. In addition, all certificates issued by Vericert can be queried via the IAF database https://www.iafcertsearch.org, the umbrella organization for all accreditation bodies. This is an important tool for both organizations and their customers to confirm the validity of their certificates.

Suspension Policy

Vericert does not suspend certified customers if the processes associated with certification proceed normally. It does so only under certain conditions and in exceptional circumstances and according to the state of their circumstances. In the event of suspension, a client’s management system certification is invalid until the suspension is lifted. 

Expanding or Reducing the Scope of Documents

If you need to expand or reduce the scope of your certification from Vericert, please contact your customer experience representative. Once we fully understand the scope of the change, our operations team will contact you for further processes.

Appeal Process

If you are a certified customer of Vericert and are concerned about the outcome of your certification or verification, you can contact your customer experience representative or submit a written appeal to [email protected] Your appeal will be resolved within 21 working days. 

Your account manager will be assigned to follow up and keep you informed of the entire process regarding your appeal. Contact will be made to acknowledge receipt of the appeal, summarize the appeal process, collect and verify any additional data and information required. The results of the appeal decision will be officially communicated.

Complaints

Your account manager will be assigned to follow up and keep you informed about the entire process of your complaint. If you wish, you can send your complaint in writing to [email protected] Once your complaint is received, our complaints process will be put in place to ensure that we fully understand your concerns and handle the complaint fairly and promptly.

If the complaint is about a Vericert customer, it must be submitted in writing to Vericert. Once we have confirmed that the customer in question has been registered or verified by Vericert, we will ensure that they have taken appropriate action and confirm how the issue has been addressed during a subsequent audit or verification of the customer. Therefore, these complaints may take longer to be fully resolved.