ISO 9001 Quality Management System
ISO 9001 Quality Management System
All organizations want to improve the way they work. Whether this is in the form of increasing market shares or reducing costs, it is essential to manage risks more effectively and increase customer satisfaction. The Quality Management System creates the framework structure for organizations to monitor and improve.
ISO 9001 is a standard that is applied by more than 2.000.000 organizations in a total of 178 countries in the world and is used not only as a Quality Management System but also as a General Management System. ISO 9001, which can be used in every sector and in all organizational structures, is the basis for increasing customer satisfaction, increasing employee motivation and continuous improvement in institutions.
ISO 9000 Standards Series
- ISO 9001 is one of the Quality Management Standards. It is a standard that uses a process approach to create products and services and improves customer satisfaction. Other standards in the ISO 9000 Standards series;
- ISO 9000 - Fundamentals and Terms: Provides background information on the concepts and terminology used in the Management System.
- ISO/TS 9002:2016 - Quality management system - Implementation guide of ISO 9001:2015 standard
- ISO 9004 - A Guide to Performance Improvement: Based on 8 key management principles. These management principles are a reference document for senior management to use as a framework and a guide for performance improvement.
Who Can Apply
ISO 9001 is suitable for all organizations, regardless of size and sector, that want to improve themselves. Companies that effectively implement ISO 9001 Quality Management System in all their units and facilities benefit the most from the implementation of ISO 9001 Quality Management System. ISO 9001 is also designed to be compatible with other management standards such as ISO 45001, ISO 14001. These standards can be easily implemented by organizations as an Integrated Management System. Applying these systems, many principles of which are compatible with each other, as integrated ensures effective results in organizations.
Competitive Advantage
ISO 9001 should be planned and implemented by top management. Senior management thus plays a strategic role in the organization's management system. Our assessment and certification process continuously monitors your business objectives and thus ensures that the benefits you gain increase.
Improving Business Performance and Managing Risks
It will help improve the performance of your organization compared to organizations that do not use the ISO 9001 management system. With certification in place, performance measurements will become even easier.
Increasing Brand Value and Removing Trade Barriers
Once you are ISO 9001 certified, you can use it as a tool to increase your brand value. It is an indication to all interested parties that your organization is committed to high standards and is willing to make continuous improvements.
Achieving Savings
Improvements in various performance indicators such as operational efficiency, increased sales and higher profits are among the results obtained in companies that effectively use ISO 9001.
Reduction of Waste
The Quality Management System focuses on your operational processes. This leads to increased customer satisfaction, reduced waste and improved service and product quality.
Improved Internal Communication and Increased Motivation
With ISO 9001, communication increases and employees are able to concentrate more on their work and motivation increases as a result of preventing communication accidents. Continuous evaluations will also shed light on the problems related to personnel competencies and teamwork.
Increased Customer Satisfaction
With the Plan, Do, Check, Act cycle, which is the basic structure of ISO 9001, customers will be in a continuously increasing satisfaction.
How to Start Implementing ISO 9001
- Review the requirements of ISO 9001 and determine how to adapt it for your company.
- Identify your quality objectives and determine how they can be adapted to your operations.
- Define how these will be implemented by creating a quality manual and quality policy.
- Announce and communicate what you have defined within your organization.
- Evaluate the Quality Policy, prioritize your objectives and make sure you achieve them.
- Define the boundaries of your management system and establish the necessary procedures.
- Make sure your procedures are appropriate.
- Once you have established your system, evaluate its effectiveness through internal audits and management reviews.
First Certification Audit for ISO 9001
Once all the requirements for ISO 9001 have been defined, it is time to conduct an external audit. This audit should be conducted by a 3rd party independent and accredited audit organization such as Vericert. The audit work starts by reviewing the documentation you have prepared by our Certification unit. In this process, it is also evaluated how your organization evaluates quality and whether your goals are measurable and achievable. It then continues with a field audit to be carried out by our auditors at your facilities at a later date. In this audit, the implementation of your procedures is observed and records are reviewed.
After a successful audit, your ISO 9001 certificate is issued. The operability of your system is maintained through surveillance audits conducted by Vericert auditors once or twice a year.
