ISO/IEC 20000 Information Technology Service Management System
ISO/IEC 20000 Information Technology Service Management System
What is ISO/IEC 20000 Information Technology Service Management?
ISO/IEC 20000 Information Technology Service Management is the first internationally recognized standard. The standard is published in 2 parts.
- ISO/IEC 20000-1 defines the requirements for the development and implementation of an Information Technology Management system
- ISO/IEC 20000-2 describes best practices for Service Management.
Rather than defining the technology requirements for IT services, the standard sets a general framework for how to implement IT services that align with the business objectives of organizations. Both standards have been revised to support ITIL requirements. In this way, the basic topics about how you can increase your capacity and performance are determined.
What are the Benefits of ISO/IEC 20000 Information Technology Service Management?
- Ensures that you achieve international best practices in IT service management,
- It enables you to develop IT services that align with and support your business objectives,
- It enables the integration of people, processes and technology in line with business objectives,
- Identifies the controls to be put in place to establish and measure a consistent level of service,
- ISO/IEC 20000 is aligned with ITIL to ensure continuous improvement.
Implementation of ISO/IEC 20000 Information Technology Service
Whether you do it for yourself or for your customers, Information Technology is a valuable asset for all companies. For this reason, you should provide regular, consistent, quality and cost-effective IT services.
Ready for Implementation?
The implementation of IT Services differs from organization to organization. The departments in the organizations have different demands and challenges in the activities performed. For this reason, the system created must be sustainable and compatible with the realities of the organizations.
Steps for Implementing ISO/IEC 20000 IT Service Management;
- Get commitment and support from Senior Management.
- Provide information about your work and project within the organization.
- Compare existing IT service management processes with the requirements of the ISO/IEC 20000 system.
- Get feedback from users and suppliers on the IT service management in place.
- Establish a team to build the system.
- Plan the tasks, responsibilities and time schedule of the people in the team.
- Support those involved with relevant trainings.
- Identify and address deficiencies by conducting internal audits.
- Regularly review and improve your ISO/IEC 20000 system.
How is the ISO/IEC 20000 Certification Process Progressing?
Application
We help our customers by simplifying the certification process as much as possible. After receiving your certification request, our customer relations manager contacts you and guides you.
Audit
Our expert auditors examine the management system you have created within the organization through your documentation and records. During the examination, the ISO/IEC 20000 question list is used and all the requirements of the standard are gone over. After all the requirements are met, the preparation of your document is started.
Certification and After
After successful completion of your audit process, you will receive your ISO/IEC 20000 certificate. Your certificate is valid for 3 years, but its validity will be ensured by annual surveillance audits. Our Customer Relations manager will always be in contact with you and will take care of all your needs.
