{"version":"1.0","provider_name":"Vericert","provider_url":"https:\/\/vericert.net\/de\/","author_name":"Gizem \u0130nce\u00e7\u0131nar","author_url":"https:\/\/vericert.net\/de\/author\/gizem\/","title":"ISO 18295 Call-Center-Managementsystem","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"EVeUcB6hMi\"><a href=\"https:\/\/vericert.net\/de\/portfolio\/iso-18295\/\">ISO 18295 CCC<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/vericert.net\/de\/portfolio\/iso-18295\/embed\/#?secret=EVeUcB6hMi\" width=\"600\" height=\"338\" title=\"&#8222;ISO 18295 CCC&#8220; &#8211; Vericert\" data-secret=\"EVeUcB6hMi\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/vericert.net\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/vericert.net\/wp-content\/uploads\/2025\/04\/female-secretary-answering-helpline-call-from-clie-2025-02-18-23-09-25-utc-Large.jpg","thumbnail_width":1620,"thumbnail_height":1080,"description":"Die Norm ISO 18295 ist eine Dienstleistungsnorm, die dazu beitr\u00e4gt, die Erwartungen von Arbeitgebern und Arbeitnehmern zu steuern, ein Leistungsmanagement zu erm\u00f6glichen und die Zufriedenheit von Arbeitgebern und Kunden zu gew\u00e4hrleisten."}